Estimated Delivery

Delivery times vary based on destination, carrier operations, customs processing and other conditions outside our direct control.

A typical delivery estimate is approximately 7–15 business days after shipment, unless a different estimate is shown during checkout or in your shipping confirmation.

Delivery dates are estimates and are not guaranteed.

Shipping Charges

Any shipping charge applicable to your order will be displayed during checkout before payment is completed. Shipping promotions or free-shipping thresholds may change from time to time.

Tracking Information

Where tracking is available, tracking details may be sent to the email address used for your order after shipment has been processed.

Carrier tracking systems can take time to register or update a newly created shipment.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us as quickly as possible. We cannot guarantee an address change once an order has entered fulfillment or has been handed to the carrier.

Delayed Shipments

Unexpected delays may occur because of weather, customs, carrier congestion, holidays or other logistical events.

If tracking has not shown meaningful movement for an extended period, contact us and we will review the available shipment information.

Lost, Missing or Delivered Packages

If tracking shows a delivery but you cannot locate the package, please first:

• Check around the delivery location.
• Ask household members or building staff.
• Check with neighbors where appropriate.
• Contact the carrier using the tracking number.

If the issue remains unresolved, contact Vorzqeli customer support with your order details.

International Shipments

International orders may be subject to customs processing, duties, taxes or import-related charges depending on destination. Where such charges apply, they may be the responsibility of the recipient unless otherwise stated during checkout.