After a successful checkout, an order confirmation is normally sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it.

Please contact service@vorzqeli.com as soon as possible. We will try to assist before processing or shipment begins, but changes or cancellation cannot be guaranteed after fulfillment has started.

Contact us immediately with your order number and correct address. Once a shipment has been handed to the carrier, we may not be able to redirect it.

Orders are generally prepared within 1–3 business days before shipment. Processing may take longer during high-volume periods or holidays.

Delivery time depends on destination and carrier conditions. A typical estimate is approximately 7–15 business days after shipment unless otherwise indicated at checkout.

When tracking information becomes available, it may be provided by email. You can also use the tracking number on the carrier’s tracking page.

Carrier scans can sometimes take several days to appear or refresh. If there has been no meaningful update for an extended period, contact us with your order number.

Please check your device model carefully before ordering and select the exact available model shown on the product page.

We aim to present products accurately, but screen settings, lighting and photography can cause slight differences in color appearance.

Eligible items may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

Please contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time before the refund appears on your account.

The payment methods currently available to you will be displayed during checkout. Availability may depend on location and payment provider.

Checkout and payment processing are handled using supported payment infrastructure. Vorzqeli does not require you to send full card details by email.