Tracking Has Not Updated Yet

A tracking number may be created before the first physical carrier scan appears. It can take some time for tracking information to become active or refresh.

Common Tracking Statuses

• Label Created: Shipment information has been generated.
• In Transit: The parcel is moving through the carrier network.
• Out for Delivery: The parcel is scheduled for local delivery.
• Delivered: The carrier has recorded the parcel as delivered.

My Package Says Delivered, But I Cannot Find It

Please check around the delivery location, with household members, neighbors or building staff where appropriate, and contact the carrier for available delivery details.

If you still cannot locate the shipment, contact us with your order number.

My Package Appears Delayed

Carrier delays may happen because of customs, weather, holidays, transportation disruption or high shipment volume.

If the shipment has shown no meaningful tracking progress for an extended period, contact us so we can review the information available.

I Cannot Find My Tracking Number

Check your inbox and spam or junk folder for shipment-related emails. Make sure you are checking the same email address used during checkout.